Speed and Tempo: Fearless decision making for start-ups

Shared by ThomasEskebaek

The “fact based vs. faith based decisions” is very crucial - i.e. make your decisions quickly and based on the facts

(Editor’s note: Serial entrepreneur Steve Blank is the author of Four Steps to the Epiphany. This column originally appeared on his blog.)

I was catching up over breakfast with a friend who’s now CEO of his own startup. One of the things he mentioned was that when it came to decision-making he still tended to think and act like an engineer. Each and every decision he made was carefully thought through and weighed. And he recognized it was making his startup feel and act like a big ponderous company.speed2

General George Patton once said, “A good plan violently executed now is better than a perfect plan next week.” The same is true in start-ups.

Most decisions entrepreneurs handle must be made in the face of uncertainty. Since every situation is unique, there is no perfect solution to any engineering, customer or competitor problem – and you shouldn’t agonize over trying to find one.

This doesn’t mean gambling the company’s fortunes on a whim. It means adopting plans with an acceptable degree of risk, and doing it quickly. (Make sure these are fact-based, not faith-based decisions.) In general, the company that consistently makes and implements decisions rapidly gains a tremendous, often decisive, competitive advantage.

The heuristic I gave my friend was to think of decisions of having two states: those that are reversible and those that are irreversible. An example of a reversible decision could be adding a product feature, a new algorithm in the code, targeting a specific set of customers, etc. If the decision was a bad call you can unwind it in a reasonable period of time.

An irreversible decision is firing an employee, launching your product, a five-year lease for an expensive new building, etc. These are usually difficult or impossible to alter.

My advice was to start a policy of making reversible decisions before anyone left his office or before a meeting ended. In a startup, it doesn’t matter if you’re 100 percent right 100 percent of the time. What matters is having forward momentum and a tight fact-based feedback loop (i.e. Customer Development) to help you quickly recognize and reverse any incorrect decisions.

That’s why startups are agile. By the time a big company gets the committee to organize the subcommittee to pick a meeting date, your startup could have made 20 decisions, reversed five of them and implemented the fifteen that worked.

Tempo = Speed Consistently Over Time

Once you learn how to make decisions quickly, you’re not done.  Startups that are agile have mastered one other trick – and that’s Tempo – the ability to make quick decisions consistently over extended periods of time.  Not just for the CEO or the exec staff, but for the entire company.  For a startup Speed and Tempo need to be an integral part of your corporate DNA.

Great startups have a tempo of 10x a large company.

Try it.

Photo by cod_gabriel via Flickr

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50 Three-word phrases that can make your start-up a success

(Editor’s note: Dharmesh Shah is a serial software entrepreneur and the founder and CTO of HubSpot, which provides marketing software for small businesses. This column originally appeared on his blog. )

For some reason, I like wordsmithing and trying to make phrases smaller (while still retaining some meaning).  Not long ago, when I was up much too late, I tried to come up with some of my best startup advice and see if I could reduce it down to exactly three words.3

One thing led to another, and I became obsessed with it. So obsessed, in fact, that I had put together 47 before I was able to make myself stop.  While it’s likely not the most brilliant startup advice you’ve ever read – it has a decent chance of being the shortest.

Startup Triplets:  Startup Advice In Exactly Three Words

1.  Watch your cash.

2.  Pick founders carefully.

3.  Hire generalists early.

4.  Hire specialists later.

5. Invest in culture.

6. Avoid tempting distractions.

7.  Support customers maniacally.

8.  Avoid business plans.

9.  Write a blog.

10. Never fudge numbers.

11. Encourage diverse thinking.

12. Guard your time.

13.  Defer renting space.

14. Get enough sleep.

15.  Delay raising capital.

16.  Persist through downturns.

17.  Decide with data.

18.  Improve product daily.

19. Recognize revenue consistently.

20. Start charging early.

21. Reward early adopters.

22. Sell something today.

23. Say “NO” often.

24. Accept imperfect data.

25.  Recruit with zest.

26. Nurture your best.

27.  Treat vendors well.

28. Believe in yourself.

29. Respect your competitors.

30. Try something new.

31. Build a brand.

32. Focus, focus, focus.

33. Iterate more often.

34. Use your product.

35. Live your vision.

36. Encourage rational debate.

37. Make decisions swiftly.

38. Face harsh realities.

39. Don’t break laws.

40. Protect your health.

41. Celebrate your successes.

42. Cancel unnecessary meetings.

43. Improve employee’s resumes.

44. Beware big bullies.

45. Share the experience.

46. Maintain your relationships.

47. Keep it fun.

Note: After I originally posted this list, Guy Kawasaki (yes, the Guy Kawasaki) was kind enough to post some of his own triplets. Here are a few of them:

48. Sales fixes everything.

49. Ship then test.

50. Do not partner.

You can see his full list here: Guy Kawasaki’s Startup Triplets.

You’re way smarter than I am – and I’d love to see your own startup triplets. Share them in the comments below or post it to twitter (with hashtag #StartupTriplets).  I think you’ll find it fun – and addicting.

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A New Framework for Business Models

Quick: Describe your company’s business model.

Having trouble? That wouldn’t surprise me. In reality, there isn’t really any consensus about what the term “business model” even means. Suggestions range from the all-encompassing, everything-in-your-value-chain approach to the reductionist “A business model is nothing else than a representation of how an organization makes (or intends to make) money.”

That latter definition is from Peter Drucker. And while I applaud his attempt to reach for the essence of the idea, I think he went too far. A business model has to specify more than just how a company intends to make money. It also needs to include some information about why a customer would ever want to give the company any money.

As something of a middle ground, I’ve proposed (in both an HBR article and in more depth in my book Seizing the White Space) a framework meant to be specific enough to overcome the reductionist problem but selective enough to overcome the unwieldiness of the kitchen-sink camp. I’ve broken it out into four boxes that answer the following questions:

  1. Why would someone want to buy something from you?
  2. How will you make money selling it?
  3. What, exactly, are the important things you need to do to pull off the plan?

(I know that’s three questions, but the answer to that last question comes in two parts, so the model requires four boxes.)

To answer the first question, you need to construct a customer value proposition (CVP) — not by trying to convince customers of the value of your products but the other way around, by identifying an important job a customer needs to get done and then proposing an offering that fulfills that job better than any alternative the customer can turn to. Generally speaking, the more important job is to the customer, the lower the level of satisfaction with current alternatives and the lower the price, the stronger the CVP.

To answer the second question, you need to specify your profit formula. On one level you could think of this merely as how much you expect to sell at a certain price minus your costs, but to be useful as a strategic tool, I’ve broken it out into four buckets:

  1. Revenue model — simply, quantity times price
  2. Cost structure — not only direct costs and indirect costs, but also overhead, which too many companies think of as immutable
  3. Margin model — though technically part of the cost structure, I break it out separately because all too often companies mistake their margins for their entire profit formula and have tremendous difficulty understanding how a lower – margin opportunities could ever be profitable
  4. Resource velocity — often overlooked as a profit generator, this measures how many widgets a company can invent, design, produce, warehouse, ship, service, sell, and pay for throughout the value chain for a given amount of investment, for a given amount of time. In some sense, it's a measure of not how much money flows through your company but how quickly it flows through it.

Finally, to answer the third question, you need to identify which company resources and which processes are essential to delivering the customer value proposition. These are not all the steps in the value chain — just those that are critical for the CVP.

As Peter Drucker did in the quote above, many people equate the profit formula with the entire business model. That’s often all that’s captured in many business model analogies, as well. Worse, many people focus just on the margin or overhead requirements of their current profit formula.

But every successful company is operating according to a business model that incorporates all four parts of this framework — a value proposition customers want, delivered through a coherent profit formula, which not only covers its overhead and margins but generates revenue at a certain volume and velocity, by employing certain key resources effectively through certain key processes.

Identify this model and you will go a long way toward understanding why your company is successful in what it's doing (or at least what it was doing before the recession). And unless you know that, you'll have little chance of working out what you need to change to be successful doing something else — like meeting whatever challenges the post-recession economy creates this year.

Mark W. Johnson is chairman of Innosight, a strategic innovation consulting and investing company with offices in Massachusetts, Singapore, and India, which he cofounded with Harvard Business School professor Clayton M. Christensen. Mark’s book is Seizing the White Space: Business Model Innovation for Growth and Renewal.

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Video: Pilot This Hovering Quadricopter Toy Using Your iPhone

Wired.com plays with the AR.Drone by Parrot, a quadricopter you can pilot with an iPhone or iPod touch. Adults or kids can fly the toy in a real-world environment, see what the onboard camera picks up and simultaneously play a videogame when it’s in multiplayer mode.

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Winner’s Curse: Why Losing A B-School Biz Plan Competition Is Better Than Winning

Written by Vivek Wadhwa and syndicated from TechCrunch

Biz Plan

One of the best things about being an academic is being able to mold young minds and guide them to success. When one of my students, Andrew Leblanc told me he was entering the Duke Startup Challenge Elevator Pitch Competition, I told him to come and see me and do a practice run. After all, I had judged several of these contests at Duke and other universities. I thought I knew what worked.

After the eleventh iteration, Andrew got it right. He wasn’t trying to pack his presentation with unnecessary details. He had slowed down his pitch, added a personal touch and was now exuding confidence. Andrew even researched the background of the judges and tailored his message to their interests. So after two hours of intense preparation, I had little doubt that Andrew would win.

Andrew lost. I was surprised. But what I told him afterward is that it really doesn’t matter. Contrary to what the organizers of these competitions will tell you, university business plan contests don’t produce winning companies. Yes, a number of companies have emerged from business plan bake-offs that have been moderate or small successes. But not a single home-run has emerged from this now-omnipresent practice.

This is not to say that the contests are bad. Instead, they educate students in entrepreneurship and motivate them to come up with interesting ideas. But for all of you out there who think a biz plan victory is a ticket to the big time, think again. And for all the engineering students who think any outcome but victory is a waste of time, you also need to think again. Even though he lost, Andrew met a potential partner and also got to speak with Bill Maris of Google Ventures, a priceless encounter. (Bill promised to introduce Andrew to the Google Power Meter team. Don’t forget, Bill!).

In fact, let me throw out a radical thought. I submit that losing in a business plan contest is actually more beneficial than winning. There is a growing body of research that children who are praised too early and too easily end up under-performing peers who are not praised but are told, in constructive terms, they can do better. This is one of the core tenets of Po Bronson’s new book on parenting, “Nurture Shock.”

Extending this to the realm of entrepreneurship might be a leap (and it could be great fodder for a future PhD dissertation). But to me the outcomes don’t lie. Business plan competitions don’t breed winning businesses. Rather than winning a beauty contest, building a business is a marathon that requires steady and constant effort, surmounting regular difficulties, and living through emotional peaks and valleys.

The very roots of the current business plan craze go back to one of the periods that represents a low-point in sane business practices. The business plan competitions first started in the dotcom days. At that time, there was a frantic rush to start new companies. Entrepreneurs would create professional-looking, buzzword-laden business plans. Venture capitalists would then trip over each other to fund these plans, usually with way too much money. The prevailing theory was that a good business idea and enough money were enough to create the next hot IPO. B-schools readily jumped on the bandwagon and soon an arms race ensued to see which school could offer a bigger prize to winners.

With the bursting of the dotcom bubble, the tech world was reminded that even a great idea funded by venture capital didn’t necessarily produce business success. In hindsight everyone saw that it took more than a good idea. It took a thorough understanding of the market, excellent management, and the ability to navigate rough waters to build a thriving enterprise. Some of the biggest dotcom winners came from me-too ideas that were executed better than the originals.

Nor was this anomalous. Ask any seasoned entrepreneur in any industry, and he or she will likely tell you that his or her first business plan was probably the best work of fiction they ever created. A glimpse back through the big winners of the Dotcom Era also underscores the lack of impact business plan competitions actually had. Amazon, Google, Ebay, Yahoo—none of them won a business plan contest. In fact, not a single home run from that era won a business plan contest. And one of the biggest successes of its time,  Akamai Technologies, actually lost the M.I.T. $100K  contest.

After the great Internet Bubble burst, venture capitalists and entrepreneurs quickly adapted to the new reality and went back to basics. But no one told the b-schools. From Silicon Valley to Research Triangle Park to New Delhi and Shanghai, new contests are still sprouting. Only now, the prizes have gotten bigger and the competitions more serious. Yet real successes remains non-existent. (If I’m wrong in five years on this, then call me out). But failure is no surprise for these b-school business launches

Without a solid understanding of market needs and real-world validation of their ideas, few young entrepreneurs can achieve their business-plan projections. The hottest startup methodologies of today, built around ideas fostered by Y-Combinator and TechStars emphasize giving startups almost no money and encouraging them to get a product to market as quickly as possible in order to get real world validation. This is almost the exact opposite of the current business school competition ecosystem, where market validation is non-existent.

So realistically, few of the business school plan entrants can even understand whether their business plans even make sense. Business plan judges, for their part, are equally in the dark most times. Andrew’s plan involved utilities and power management, a topic I know virtually nothing about. B-school contest judges are usually generalists who have only superficial insights into the internal dynamics of the industries at which these plans are aimed. It would seem, then, that the insights of long-time experts in those industries would likely be far more valuable to a prospective entrepreneur.

Again, I am not at all saying that business school plans are inherently bad. To the contrary, Andrew learned an enormous amount about starting a business, the importance of understanding markets, utility and power management technologies, and team building. His plan to build software that would allow residents of college dorms to track their power usage through a visual interface and more easily understand the direct impact of their behaviors on electricity consumption was not a bad idea. In fact, it was a good enough idea that many others are currently attempting similar types of systems for various social settings and environments. My colleague, Lesa Mitchell at the Kauffman Foundation believes that these contests foster collaboration between business school students and engineers or scientists. This, she says, teaches valuable lessons about launching businesses to both potential inventors and would-be CEOs alike.

Finally, let’s not confuse failure to execute or unrealistic plan expectations with bad ideas. Young CEOs going into industries they barely know armed with b-school plan competition money are like lambs to the slaughter. But the core idea behind their plan may be quite innovative and powerful.

My takeaway from all this? If you want to be a successful entrepreneur, don’t win a business plan competition. If you do win, your first act might be to hire a CEO with industry experience. And win or lose, the most valuable lessons you’ll learn will come more from playing the game than from coming up with the best plan.

Editor’s note: Guest writer Vivek Wadhwa is an entrepreneur turned academic. He is a Visiting Scholar at UC-Berkeley, Senior Research Associate at Harvard Law School and Director of Research at the Center for Entrepreneurship and Research Commercialization at Duke University. Follow him on Twitter at @vwadhwa.

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At TEDIndia, Pranav Mistry demos several tools that help the physical world interact with the world of data -- including a deep look at his SixthSense device and a new, paradigm-shifting paper "laptop." In an onstage Q&A, Mistry says he'll open-source the software behind SixthSense, to open its possibilities to all.

Contact lenses to get built-in virtual graphics

Written by (author unknown) and syndicated from KurzweilAI.net Accelerating Intelligence News

University of Washington researchers are developing a contact lens with embedded microelectronics for overlaying graphics on the real world that could provide a compelling augmented reality experience. (Source: http://www.newscientist.com/article/dn18146-contact-lenses-to-get-builtin-virtual-graphics.html)

The hidden secrets of market research

Written by Brant Cooper and syndicated from VentureBeat » Entrepreneur Corner

(Editor’s note: Brant Cooper is an independent consultant specializing in marketing and product management. He submitted this story to VentureBeat.)

All too often, the goal of market research is to hide assumptions, rather than test them. A depressingly large number of entrepreneurs forget the words of British Prime Minister George Canning (1770-1827), who said “I can prove anything by statistics except the truth.”conversation

To some, market research only goes as far as finding a really big revenue number to put on the TAM (Total Available Market) slide of their business plan or investment pitch

For them, it’s a major victory when a Google search returns figures (ideally published by a major financial- or industry analyst) that provide credibility for their hockey-stick revenue projections. This is what’s known as the “top-down” method of estimating one’s market.

Others prefer the “bottom-up” approach, which requires a bit more creativity.  Under this method, you estimate the number of customers acquired, how much product they buy and for what price.

The last time I checked, the world’s population was around 6.8 billion.  If only 0.1 percent were to visit your website… and if you were to convert only 1 percent of those to paying customers… and they each paid $2 for a Thneed, for example, then revenues would be over $135M. (And everyone knows you could get way more than 2 bucks for a Thneed, which everyone needs!)

Bottom-up market sizing at least gets you thinking about potential customers and exposes the assumptions that formulate a business plan’s revenue projections - assumptions that can be tested.

Now that customer focus is back in vogue, entrepreneurs are being reminded to actually talk to potential buyers to validate a market exists.  It’s a return to roots, of sorts. Speaking with customers has always been part of market research.  Surveys, focus groups and interviews have been around as long as “word-of-mouth marketing.”

But talking to customers is not enough.  What start-ups need is a change of intent.

In order to succeed, you have to be willing to fail. This is a tough lesson for entrepreneurs, since it runs contrary to their nature. But assuming you’re working to create something of value, failing early - even in the market-research phase - not only saves time, money and heartbreak, but it enables one to pivot quickly to an endeavor more likely to succeed.

It’s frustrating, but ultimately better to make the change now, rather than when employees, customers and investors are a part of the picture.

As Steve Blank cogently notes: “customer discovery” is not something that’s done sitting around a conference table with your colleagues - and it doesn’t entail feature requirements gathering. Rather, it’s about “getting laughed at, ignored, thrown out and educated by potential customers as you listen to their needs and test the fundamental hypotheses of your business.”

It sounds so commonsensical that entrepreneurs often believe they are naturally employing these tactics as they go about their daily routine of starting their businesses.  But the practice must be overt in nature.  Implement a conscious process of documenting and testing your core business assumptions – with no selling and no proselytizing.

It generally breaks down to three steps:

State your assumptions:

  • Consumers need one article of clothing that serves as a shirt, sock, glove and hat
  • 25 percent of users will also use the thneed as a carpet, pillow or bed sheet
  • Pain is a lack of storage space and cost for all those items individually
  • Buyers of thneeds shop online
  • Consumers will pay at least $2, plus shipping and handling
  • The contraction of “things” and “need” forms a name that will resonate with buyers

Find your early adopters:

  • Start small; use your network, family and friends
  • Use incentives to increase survey response rates
  • Request to speak with a sample of survey respondents
  • Attend meetings, events, or locations where your prospects congregate
  • Participate in forums and social networking sites with your prospects

Test your assumptions:

  • Develop landing pages to test keywords and conversions
  • No selling, no proselytizing
  • Speak less, listen more
  • Ask  “Do you have a storage problem”
  • “How much would you pay for a hat you could also use as a curtain?

Building a business will never be pure science. Creativity and intuition are required to dream the big vision and solve immediate problems.

But businesses can benefit from applying sound processes to realizing the vision and preparing for inevitable problems.  Processes such as proper marketing help mistakes from reoccurring and provide direction for pivoting from failures.

Photo by Ed Yourdon via Flickr

A Different Kind of Stimulus Plan

The Mark Cuban Stimulus Plan is a very interesting take on how to combine money and entrepreneurship move us all forward.

I very much agree that entrepreneurship is a great driver - for both society and economy - and seeing someone proposing “an open source funding environment” is highly stimulating, because it combines open source and entrepreneurship.

Mark Cuban asks for business plans to be published on his web site and sets up a number of rules, and he will reply to the ones he finds interesting. The rules are tough and their fairness can be discussed - as well as the requirement that you publish your idea.

Two of the rules stand out, however, namely number three and four:


3. It MUST BE CASH FLOW BREAK EVEN within 60 days
4. It must be profitable within 90 days.

This obviously puts some limits on the amount of technology and research can be required for the business idea (which is probably also the intention), but they might also be useful as a way to test and evaluate your new business concept.

As evangelized in my post Finding the Killer App, I believe any new business concept or product idea should be checked against its killer application - i.e. “What does it do that everybody wants?”

Based on the above rules, perhaps we should consider another test of our business idea (especially when funding is short): “How can it make it break even in 60 days?”

This kind of litmus test will help you do two things:

  1. Reconsider your business idea one more time to see if you can do it without funding and how far you can go, and;
  2. Be extremely creative in how you can start up small with just the bare necessities and validate your concept before spending a lot of time and money.

For my part, I will definitely keep this in mind for my next projects.

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4: Prototype as if you are right. Listen as if you are wrong.

Written by Diego Rodriguez and syndicated from metacool

To make change in the world, we must constantly engage in a yin-yang cycle of prototyping.  This implies a commitment to two behaviors:

  1. Prototype as if you are right.
  2. Listen as if you are wrong.

What is a prototype?  A prototype is nothing other than a single question, embodied.  In a way quite similar to the scientific method, productive prototyping is about asking a single question at a time, and then constructing a model in the world which brings back evidence to answer your question.  In order to believe in the evidence that comes back to you, you need to prototype as if you already know the answer.  A strong belief in your point of view will push you to find more creative solutions to the question at hand.

Once your prototype is ready for the world, it is important to listen as if you are wrong.  You (and everyone around you) must be willing to respect the evidence that the prototype brings back, whether you life it or not.  You must also go out of your way to put your prototype in to the world.  Hiding it in a closet is only cheating the process, and ultimately, yourself.  My colleague Dennis Boyle, who is one of the world's truly great design thinkers and a remarkable product development guru, has a saying which we like to refer to as Boyle's Law.  It goes like this:

"never attend a meeting without a new prototype"

This serves to both push and pull.  It pushes you to prototype earlier and with more frequency, because you want to (and have to) meet with other people in the course of life.  And it pulls you toward a more productive state, because you can't have a meeting without having a new prototype, which means that you spend less time talking in pointless meetings and more time doing productive explorations.  Doing is very important.

There is an important build on Boyle's Law, which goes by the handle of Raney's Corollary.  Coined by another one of my colleagues, Colin Raney, his corollary states:

"you only learn when things start breaking"

The goal of a prototype is not to be right, but to get an answer.  That answer is what allows you move forward with wisdom.

When we engage in both of these behaviors, prototyping as if we are right but listening as if we are wrong, we engage ourselves in a continuing cycle of do-try-listen.  When faced with the challenge of bringing something new in to the world, this cycle leads to concrete results that have a better chance of changing the world, as they are born of lessons from the world.  As such, I much prefer the word "prototyping" (a verb) over the word "prototype" (a noun).  It is about doing.  Prototyping is how things move forward.

This is the fourth of 21 principles.  Please give me your feedback and ideas.

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